Complaint Form

The information provided in this complaint form will be assessed against the Procurement Ombudsman Regulations (the Regulations). You will be advised within 10 working days of whether we will, or can't, initiate a review of your complaint. Please note that once you have submitted your written complaint, we are required by the Regulations to provide a copy of your complaint, and all supporting documents, to the federal organization in question regardless of whether we will or can't review your complaint.

If we review your complaint, a notice will be posted on our website that a review is being initiated including a synopsis of the issue(s) identified in your complaint. Your identity and that of the organization in question will not be revealed in the notice.

If you are experiencing any difficulties completing the form, please contact us at 1-866-734-5169.

1. Complainant Identification

  • Title:
    Last name:
    First name:
    Full company name:
  • Mailing Address:
    City:
    Province:
    Postal Code:
    Telephone:
    Fax:
    Email address:

Are you filing on behalf of the complainant (e.g. family member, legal counsel)?

  • Title:
    Last name:
    First name:
    Full company name:
  • Mailing Address:
    City:
    Province:
    Postal Code:
    Telephone:
    Fax:
    Email address:

How did you first become aware of Office of the Procurement Ombudsman (OPO)’s existence and services?

  • Colleague/Friend/Family
  • Government Department
  • Other Ombudsman Office
  • Noted in Solicitation Documents
  • OPO Outreach
  • Previously Contacted OPO
  • Advertising
  • Internet Search
  • Other

If you have selected “Other”, please specify.

2. Please provide the grounds for your complaint, based on factual information

  • Please explain each issue in detail and provide any supporting information and documents which may assist the Office of the Procurement Ombudsman understand your position. Please provide the facts and grounds on which your complaint is based. In providing the facts, please provide detailed information on the events which form the basis of your complaint. In providing the grounds, please explain what led to your conclusion(s) or why you believe your complaint is valid. Do not hesitate to contact us before submitting your complaint.
  • Are you submitting additional information by fax or mail? (such as notice(s) published on the Government's electronic tendering system, the solicitation, any amendments and attachments, your proposal, any correspondence and written information related to the objection that you made to the organization)

3. Please indicate the government organization(s) involved in your complaint.

4. Have you contacted the organization(s) identified in Section 3 to resolve your issue(s)?

  • If yes, please provide a brief description of what happened and the relevant dates.

5. Details of the contract at issue

  • Contract or solicitation reference number(s):
  • Description of the required goods and/or services (including construction):
  • Does your complaint relate to the AWARD of a contract (including call-ups against Standing Offers / Supply Arrangements)?
  • In the case of a complaint regarding contract award, the date of public notice of award of contract OR, if no public notice, date you became aware of award of contract:
  • Dollar value (taxes included) of the contract?
  • Did you or your company bid on the contract?
  • If you objected to the Department, date the objection was denied:
  • Does your complaint relate to the ADMINISTRATION of the contract awarded to your company (including call-ups against a Standing Offer / Supply Arrangement)?
  • In the case of a complaint regarding contract administration, the date you became aware of the grounds of your complaint:
  • If you objected to the Department, date the objection was denied:

6. Consent

  • Do you provide your consent to the Office of the Procurement Ombudsman to contact the government organization(s), identified above, in an attempt to resolve your issue(s)? Please note the Procurement Ombudsman Regulations require that your complaint and any supporting documentation you provide must be sent to the organization(s) in question.

7. Declaration

  • Have, or are, the facts and grounds on which the complaint is based been the subject of an inquiry before the Canadian International Trade Tribunal or a proceeding in a court of competent jurisdiction?
  • I have been awarded the contract to which this complaint relates:  
  • I hereby declare and certify that the information provided herein is to the best of my knowledge true, accurate and complete.
  • Name and title of authorized official filing the complaint
  • Signature of authorized official
  • Date

The information requested on this form is required in accordance with the Procurement Ombudsman Regulations for a complaint to be filed and considered for review. Only information needed to initiate the complaint process is being requested. The information collected is included in Personal Information Bank number PWGSC PPU 001 which is available at Info Source. This information will be retained for a minimum of three years after the file is closed. Collection and use of personal information is in accordance with the federal Privacy Act and is protected from disclosure to unauthorized persons/agencies. Under the provisions of the Privacy Act, individuals have the right to protection of, and access to, their personal information, and to request changes to inaccurate information. Instructions for obtaining your personal information are outlined in the government publication entitled Info Source. If you require clarification about this Statement or the administration of the Privacy Act, questions or comments may be directed to opo-boa@opo-boa.gc.ca. For more information on privacy issues and the Privacy Act in general, consult the Privacy Commissioner at 1-800-282-1376.