OPO Perspectives e-Newsletter - Fall 2013 Edition

Perspectives

On the Ombudsman's Desk

We're happy to introduce the first issue of Perspectives, OPO's quarterly e-newsletter. The purpose of this newsletter is simple- to provide Canadian businesses with updates on OPO's services and activities. Building new relationships as well as enhancing current ties within the Canadian business community has been a top priority for us this year. We've launched a new more user-friendly website and a social media presence through Twitter, Facebook and LinkedIn. We've also launched a national Town Hall tour, which in the last few months has taken us to Halifax, Kingston, Mississauga, Toronto and Regina where we spoke to businesses about our services and in return, they've shared with us their experiences selling goods and services to the federal government. We've heard both the positive and the less than positive on issues such as supplier debriefings; restrictive criteria used to justify sole sourcing; late amendments to Statements of Work without extensions to bid closing dates; and time-consuming security clearance processes. We look forward to more productive dialogue as we continue to meet with Canadian businesses. Check out the Upcoming Events Calendar- we might be coming to a city near you!

HOT OFF THE PRESS: Read OPO's 2012-13 Annual Report.

We have also wrapped up two reviews of supplier complaints. For summaries of both, go to:
Compensation Recommended for Supplier Whose Bid Was Wrongfully Rejected
Did the Department Adhere to the Terms and Conditions of the Standing Offer (SO)?

OPO Helps Story: Bidding Period Extended

A business contacted a federal department requesting clarification on a request for proposal (RFP); the supplier's question went unanswered for three weeks. Once the questions were answered, the supplier asked for an extension of the bid closing date. The request was denied, so the supplier contacted OPO alleging the department had provided inadequate time to prepare the bid. OPO intervened and pointed out that the questions and answers were improperly posted on MERX™. As a result, the government department agreed to extend the bid closing date.

Click here to access the PDF version of the OPO Perspectives (447KB). Help with Alternative Formats.

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