Request for Alternative Dispute Resolution

Once a written request for dispute resolution services is received, the request and supporting documentation are assessed against the Procurement Ombudsman Regulations (the Regulations). The Office has ten working days to determine if the request meets the regulatory requirements and, if it does, to invite the other party to the contract to participate in a dispute resolution process. The Regulations require the dispute to be about the interpretation or application of the terms and conditions of a contract. The dispute must also be between parties to a contract and one party must be a federal department. Please note a copy of your request and any supporting documents submitted will be sent to the other party.

If you are experiencing any difficulties completing the form, please contact us at 1-866-734-5169.

1. Complainant Identification

  • Title:
    Last name:
    First name:
    Name of your organization:
  • Mailing Address:
    City:
    Province:
    Postal Code:
    Telephone:
    Fax:
    E-mail Address:

Are you submitting a request on behalf of the complainant (e.g. family member, legal counsel)?

  • Title:
    Last name:
    First name:
    Name of your organization:
  • Mailing Address:
    City:
    Province:
    Postal Code:
    Telephone:
    Fax:
    E-mail Address:

How did you first become aware of Office of the Procurement Ombudsman (OPO)’s existence and services?

  • Colleague/Friend/Family
  • Government Department
  • Other Ombudsman Office
  • Noted in Solicitation Documents
  • OPO Outreach
  • Previously Contacted OPO
  • Advertising
  • Internet Search
  • Other

If you have selected “Other”, please specify.

2. Please list all the issues. Please provide details for each issue and any supporting documentation.

  • Are you submitting additional information by fax or mail (such as any correspondence and written information related to this dispute)? Please note that OPO requires a copy of the contract in question.

3. Please identify the other party to the contract involved in your contract dispute.

4. Have you contacted the other party identified in section 3 to resolve your dispute? If yes, please provide a brief description of what happened and the relevant dates.

5. Consent

  • Do you provide your consent, at this time, to the Office of the Procurement Ombudsman to contact the other party to the contract, identified above, in an attempt to resolve your issue(s)?

6. Declaration

  • I declare and certify that the information provided herein is to the best of my knowledge, true, accurate and complete.
  • I agree to bear the cost of my own participation in the alternative dispute resolution process, such as travel.
  • Name and title of authorized official filing the Request for alternative dispute resolution
  • Signature of authorized official
  • Date

The information requested on this form is required in accordance with the Procurement Ombudsman Regulations for a request for Alternative Dispute Resolution (ADR) services to be filed. Only information needed to initiate the ADR process will be requested. The information collected is included in Personal Information Bank number PWGSC PPU 001 which is available at Info Source. This information will be retained for a minimum of three years after the file is closed. Collection and use of personal information is in accordance with the federal Privacy Act and is protected from disclosure to unauthorized persons/agencies. Under the provisions of the Privacy Act, individuals have the right to protection of, and access to, their personal information, and to request changes to inaccurate information. Instructions for obtaining your personal information are outlined at Info Source. If you require clarification about this Statement or the administration of the Privacy Act, questions or comments may be directed to opo-boa@opo-boa.gc.ca. For more information on privacy issues and the Privacy Act in general, consult the Privacy Commissioner at 1-800-282-1376.