The complaint process—What to expect

What complainants and federal organizations can expect from the Office of the Procurement Ombudsman (OPO)

What can Office of the Procurement Ombudsman review?

Complaints on the award of a federal contract

Contract must be valued at less than $25,300 for goods or less than $101,100 for services.

Complaints on the administration of a federal contract

The interpretation and application of the terms and conditions, or the scope of work, must not be in dispute. There is no dollar threshold.

Who can file a complaint?

In order to file a complaint, a supplier must meet the following criteria:

  • Have a place of business in Canada
  • Have filed the complaint in writing within regulated timelines
  • Be a party to the contract (only for complaints on the administration of a federal contract)

Complaint review process

  1. Review initiation
    • OPO informs complainant and federal organization that a review has been launched.
    • OPO gathers records from both parties.
  2. Analysis and report writing
    • OPO examines & addresses each issue raised in the complaint and any other relevant issue(s).
  3. Report release
    • Procurement Ombudsman publishes his findings, and any recommendations, within 120 working days of when complaint is filed.

What can complainants and federal organizations expect?

Complainants

OPO will:

  • explain the process and timelines
  • request all relevant records
  • provide a copy of the final report to the complainant, the deputy head of the federal organization and the minister of Public Services and Procurement and Accessibility
  • publish the final report on OPO's website

The complainant will:

  • provide all relevant records, which may include information pertaining to lost profit and bid submission costs

Federal organizations

OPO will:

  • provide the deputy head with a copy of the complaint and any other relevant records
  • request a response to the complaint
  • request all relevant records
  • provide a copy of the final report to the complainant, the deputy head of the federal organization and the minister of Public Services and Procurement and Accessibility
  • publish the final report on OPO's website

The federal organization will:

  • provide all relevant records
  • inform OPO of matters pertinent to the review
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