Office of the Procurement Ombudsman
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I have an issue with the award of a contract
The government must conduct contracting in a manner that is consistent with fairness, openness and transparency.
I have a contract with the federal government and I have an issue…
If you are a party to a contract with the federal government and have an issue regarding the way the contract is being managed (i.e. administered), you can submit a complaint to our office.
Read more - I have a contract with the federal government and I have an issue…
What's New
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Procurement Ombudsman reports on perceived favouritism in federal contracts
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OPO Employee honored by a Queen Elizabeth II Diamond Jubilee Medal
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Did You Know?
Both suppliers and government officials have identified an issue with the inconsistent approach across government departments in dealing with poorly performing suppliers…
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In its 2009-2010 study, A Management Approach to Vendor Performance OPO identified best practices to assist organizations in implementing an effective vendor performance program. These include: the use of vendor performance processes; performance clauses in contracts; tools and automated systems for monitoring; evaluation and reporting of performance results; and corrective measures for poorly performing vendors were highlighted as best practices.
To access this study and other reports published by OPO, visit the Reports and Publications page.
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Suppliers
"OPO Helps" Stories
OPO Helps Increase Openness in the Procurement ProcessA supplier was not able to compete for a federal government procurement contract because of the technical specifications identified in a request for proposal (RFP). The supplier tried to schedule a meeting with the government department to explain its concerns and seek modification to the RFP. This request was refused.
The supplier then contacted our Office… Read more
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