Our year at a glance

“We are here to help!”

52: Number of written requests received – the most since the Office opened

13: Number of Alternative Dispute Resolution requests – the most since the Office opened.

7: Number of Review of Complaint reports issued – the most in one fiscal year.

1^st: Review of Complaint on the administration of a contract.

“Although my complaint was outside the Ombudsman’s mandate, [the Office] was still able to resolve the issue by working with [the federal organization] directly.” – Supplier feedback

It’s all about communication!

“Your seminar was truly helpful. I would recommend to all.” - Supplier feedback

The Office met with suppliers at 20 town hall meetings across the country!

74,153: Number of page views on OPO’s website.

825: Number of suppliers registered for OPO’s town hall meetings nationwide.

283: Number of procurement-related contacts to the Office.

“The Office of the Procurement Ombudsman is an essential government service. The [Office] should be expanded and empowered” – Supplier feedback

Did you know?

An ombudsman is an “independent, objective investigator of people’s complaints against government and/or private sector organizations”.

The Procurement Ombudsman is one of 14 ombudsmen for Canadian federal organizations.

(Forum of Canadian Ombudsman)