The Office of the Procurement Ombudsman
The Office of the Procurement Ombudsman (OPO) is a neutral and independent organization of the Government of Canada that helps resolve contracting disputes between businesses and the federal government. We investigate complaints and provide dispute resolution services to help parties get back to business when issues arise. We also review widespread federal contracting issues and provide recommendations on how to improve them.
Our response to COVID-19
Notice to stakeholders
In response to COVID-19, the Office of the Procurement Ombudsman (OPO) has implemented the following measures:
- OPO will maintain quick response times to all requests and inquiries from businesses and departments. Please allow us 1 business day to respond to you.
- OPO’s electronic filing system is fully operational, and legislative deadlines for filing a complaint with OPO remain in effect (for example, a supplier has 30 days after the award of a contract to file a complaint with OPO). In instances where “late” complaints are received and OPO is prohibited from launching a formal investigation, OPO will attempt to resolve the complaint informally.
- OPO will adhere to its legislative deadlines of launching investigations within 10 days of receiving a complaint, and extending mediation invitations within 10 days of receiving a request.
- Due to ongoing building closures, OPO is unable to access mailed or faxed complaints, or to accept any visitors to our office. To contact OPO, please visit our website, phone #1‑866‑734‑5169 or email email@example.com.
- If you are looking to provide goods or services in response to COVID-19, please visit the COVID-19 page on buyandsell.gc.ca.
Thank you, and stay safe.
The OPO Team
- Ombudsman publishes Procurement practice review of non-competitive contracts involving WE charity
- Ombudsman publishes study on Chief Procurement Officer
- Ombudsman conducts follow-up review of the 2017-2018 procurement practice review: Review of the Procurement Management Control Framework of the Courts Administration Service
- Ombudsman publishes follow-up report of the Procurement Practice Review: Review of Bid Solicitation Processes at Elections Canada
- Ombudsman concludes neither of the issues raised in a complaint regarding a contract awarded by Public Services and Procurement Canada on behalf of Environment and Climate Change Canada has merit
- Ombudsman publishes study on late payments
- Ombudsman publishes report on procurement practice review of Employment and Social Development Canada
- Ombudsman publishes study on emergency procurement
- Ombudsman and Chairman of Canadian International Trade Tribunal sign Memorandum of Understanding
- See the Memorandum of Understanding
Information for federal suppliers / Information for federal officials
Information for federal suppliers
The Procurement Ombudsman
- Date modified: