The Office of the Procurement Ombudsman

The Office of the Procurement Ombudsman (OPO) is a neutral and independent organization of the Government of Canada that helps resolve contracting disputes between businesses and the federal government. We investigate complaints and provide dispute resolution services to help parties get back to business when issues arise. We also review widespread federal contracting issues and provide recommendations on how to improve them.

What's new

• Ombudsman publishes his 2022-23 annual report
• Ombudsman publishes a follow-up report on the procurement practice review of Environment and Climate Change Canada
• Ombudsman publishes a report on the procurement practice review of Shared Services Canada
• Ombudsman publishes a report on the procurement practice review of Health Canada and the Public Health Agency of Canada
• Ombudsman publishes a report on the procurement practice review of Public Services and Procurement Canada

More News

Information for federal suppliers / Information for federal officials

Information for federal suppliers

• Reviewing supplier complaints
• Make a complaint
• Dispute resolution services—What to expect
• The complaint process—What to expect
• Dispute resolution services
• Investigation reports

Information for federal officials

• Dispute resolution services—What to expect
• The complaint process—What to expect
• Procurement practice reviews—What to expect
• Good practices
• Dispute resolution services
• Investigation reports
• Careers

The Procurement Ombudsman

• Mr. Alexander Jeglic has been re-appointed Procurement Ombudsman for a five-year term.
• Message from the Procurement Ombudsman

How to:

• Make a Complaint
• Request Dispute resolution Services
• Share your thoughts on federal procurement anonymously
• Subscribe to our distribution list
• Submit a general inquiry
• Submit a media request