The Office of the Procurement Ombudsman

The Office of the Procurement Ombudsman (OPO) is a neutral and independent organization of the Government of Canada that helps resolve contracting disputes between businesses and the federal government. We investigate complaints and provide dispute resolution services to help parties get back to business when issues arise. We also review widespread federal contracting issues and provide recommendations on how to improve them.

Our response to COVID-19

Notice to stakeholders

In response to COVID-19, the Office of the Procurement Ombudsman (OPO) has implemented the following measures:

  • OPO will maintain quick response times to all requests and inquiries from businesses and departments. Please allow us 1 business day to respond to you.
  • OPO’s electronic filing system is fully operational, and legislative deadlines for filing a complaint with OPO remain in effect (for example, a supplier has 30 days after the award of a contract to file a complaint with OPO). In instances where “late” complaints are received and OPO is prohibited from launching a formal investigation, OPO will attempt to resolve the complaint informally.
  • OPO will adhere to its legislative deadlines of launching investigations within 10 days of receiving a complaint, and extending mediation invitations within 10 days of receiving a request.
  • Due to ongoing building closures, OPO is unable to access mailed or faxed complaints, or to accept any visitors to our office. To contact OPO, please visit our website, phone #1‑866‑734‑5169 or email ombudsman@opo-boa.gc.ca.
  • If you are looking to provide goods or services in response to COVID-19, please visit the COVID-19 page on buyandsell.gc.ca.

Thank you, and stay safe.
The OPO Team

Information for federal suppliers / Information for federal officials

The Procurement Ombudsman

Alexander Jeglic

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