Contact us
Due to the ongoing Canada Post Strike, written complaints submitted to our office by mail using Canada Post may not be delivered. Please note that complaints related to the award of a federal contract must be filed within 30 days of contract award, and a complaint is only considered filed when received.
To avoid delays, we invite you to submit your complaint online. If you have questions on how to file a complaint, do not hesitate to call us at 1-866-734-5169 or visit our FAQ.
Consult Canada Post’s website, for more information about the strike.
We will address your questions and concerns as quickly as possible.
Please look at our Frequently asked questions page where you will likely find the answers to many of your questions. The Site map and Search functions can also help you find information.
If you cannot find the information you are looking for, please do not hesitate to call our toll-free number: 1‑866‑734‑5169
General inquiries
Office of the Procurement Ombud
400-410 Laurier Avenue W
Ottawa ON K1R 1B7
Toll-free:1‑866‑734‑5169
Teletypewriter (Toll-free for hearing-impaired): 1‑800‑926‑9105
Email: ombudsman@opo-boa.gc.ca
You may leave a voice message outside of office hours. An appointment is recommended for in-person (walk-in) complaints. Please call 1‑866‑734‑5169 to schedule an appointment. Note that calls with our Office may be recorded for quality assurance and training purposes and/or to ensure an accurate and exact record.
Media inquiries
To submit a media inquiry, please send an email at media@opo-boa.gc.ca.
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For more information about your rights, visit Info Source. Info Source is a series of publications containing information about and/or collected by the Government of Canada.
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