2012-13 24-Hour Response Service Standard

Procurement Investigations & Inquiries (PI&I)

Service Standards of 24 Hour Response

Fiscal Year 2012-13

  • The Office of the Procurement Ombudsman (OPO) received 369 total contacts:
  • Of those 369 total contacts, 3 (0.81%) did not meet PI&I service standards- of these, 2 were non-procurement related and 1 was procurement related.
    • 1 non-procurement related was acknowledged within 72 hours;
      • Information was received in the OPO electronic inbox August 23, 2012, but not acknowledged until three working days later. OPO apologized to the inquirer.
    • 1 procurement related was acknowledged within 96 hours;
      • File number was assigned, however the investigator did not acknowledge receipt and later apologized to the inquirer.
    • 1 non-procurement related was acknowledged within 96 hours;
      • File number was assigned, however the investigator did not acknowledge receipt and later apologized to the inquirer.

 

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