Formative Evaluation Management Action Plan
| Evaluation Recommendation | Action | Outcome | Document |
|---|---|---|---|
| Additional analysis should be undertaken to increase the extent of use of Alternate Dispute Resolution (ADR) processes by the OPO such as making it compulsory for government departments to participate in an ADR process once it has been requested by a supplier. | The recommendation is consistent with the commitment made in the Office of the Procurement Ombudsman's (OPO) 2012-13 integrated business plan to increase awareness of the OPO ADR program. As part of its communication strategy, OPO will continue to promote its ADR program to departments and suppliers. To that end, ADR is appropriately featured in all presentations and communications products. | ADR is being promoted to departments and suppliers via a comprehensive Outreach program. ADR is featured in all OPO presentations. | |
| Independent consultant report recommended approaches to increase the extent of the use of OPO's ADR processes. The recommendations were taken into consideration by the Procurement Ombudsman. | ADR Research and Analysis, Dr. Errol Mendes, University of Ottawa, Download the PDF version(142KB) OPO Response to ADR Research and Analysis, Download the PDF version(172KB) |
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| OPO will also conduct analysis to find ways to potentially increase the extent of the use of ADR processes. | Additional activities identified by OPO to extend the use of ADR processes. Activities have been implemented and are ongoing. | Increasing the Use of ADR Action Plan, Download the PDF version ( 92KB) |
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| Additional analysis should be undertaken to assess the most appropriate communications strategy to maximize awareness of the OPO among suppliers to the federal government. | The recommendation is consistent with the commitment made in OPO's 2012-13 integrated business plan to increase outreach. As part of its communications strategy, OPO will continue to focus on enhancing awareness of OPO among suppliers and other key stakeholders. This includes: | OPO has focussed on enhancing awareness amongst suppliers and other key stakeholders by: | |
| Participation in conferences, events and workshops attended by suppliers and other key stakeholders; | Participating in multiple conferences and events across Canada | OPO's 2013-14 Outreach Event List | |
| Contributing to newsletters and various communications vehicles; | Contributing to newsletters and magazines (e.g. Toronto Region Board of Trade (TRBOT); Canadian Government Executive (CGE)) | Fairness in Federal Contracting? There's an Ombudsman for that - On Board Magazine (External Link, PDF Only) Winter 2014 Considering a Sole-Source Contract? - Canadian Government Executive Magazine (External Link) October 2013 |
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| Meeting with, or making presentations to, Parliamentarians who can raise awareness of OPO with suppliers in their constituencies; | Meeting with Parliamentarians' offices | ||
| Raising awareness by working with industry associations, the Office of Small and Medium Enterprises, and other federal governmental organizations; and | Working with associations (e.g. Purchasing Management Association of Canada; Canadian Public Procurement Council; Canadian Institute of Procurement and Materiel Management; Supplier Outreach Network of Ontario; Small Office Home Office/Small and Medium Enterprises Expo) and Public Works and Government Services Canada's Office of Small and Medium Enterprises | ||
| Revising its website to increase reader-friendliness and ensure conformity with new Government of Canada Standards on Web Usability and Accessibility. | Revised OPO's website |
Revamped Website: OPO Providing Better Services to Canadian Businesses (2013-05-06) |
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| OPO will also undertake additional analysis of OPO's current communications strategy to determine if the strategy has been effectively designed to maximize awareness among suppliers. | Independent Outreach consultant report received, and OPO Outreach Plan developed and implemented. | Outreach Review and Recommendations, Vanessa Nelson, Download the PDF version (176KB) Outreach Plan 2013–2014, Download the PDF version(684KB) |
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| Additional analysis should be undertaken to assess the advantages and disadvantages of expanding the mandate of the OPO. | OPO will conduct analysis on expanding the mandate of OPO. | Independent consultant reports recommended no changes OPO's mandate. Recommendations were accepted by the Procurement Ombudsman. |
Mandate Issues: Thresholds, Rick Smith and Jim Mitchell, Sussex Circle, Download the PDF version(435KB) Mandate Issues: Additional Measures, Rick Smith and Jim Mitchell, Sussex Circle, Download the PDF version(457KB) |
| The OPO should develop and implement a cost effective method of reporting the extent to which OPO service standards are met. | OPO will implement a cost effective method to effectively report on the extent to which OPO service standards are met. | OPO has implemented a tracking method to effectively report on service standards for its Procurement Inquiries and Investigations team. | 2012-13 OPO Service Standards Report, Download the PDF version(185KB) 2013-14 Q1 &Q2 OPO Service Standards Report, Download the PDF version(105KB) |
| Additional performance indicators should be developed by the OPO to measure the extent to which the immediate intended outcomes of the OPO have been achieved. | OPO will develop additional performance indicators to measure the extent to which the immediate intended outcomes of OPO's activities are being achieved. The immediate intended outcomes are defined in OPO's updated logic model. | Performance indicators for immediate intended outcomes developed and approved by the Procurement Ombudsman. | OPO Performance Indicators, Download the PDF version( 99KB) |
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