Mid-Fiscal Year 2013-14 24-Hour Response Service Standard

Procurement Investigations & Inquiries (PI&I)

Service Standard of 24 Hour Response

Mid-Fiscal Year 2013-14 (April – September)

  • 226 total contacts were received to date.
  • 100% of those contacts which could have been acknowledged met the 24hr service standard. 5 contacts could not meet the standard for the following reasons:
    • 3 were letters which did not include a phone number - response letters were sent within 4 business days
    • 2 were anonymous complaints
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