The Office of the Procurement Ombudsman’s clauses in federal government procurement documents

Look for the Office of the Procurement Ombudsman’s clauses in federal government procurement documents

The Office of the Procurement Ombudsman (OPO) has requested that federal departments and agencies include three (3) clauses in their procurement documents so that Canadian businesses and federal organizations are aware of how OPO can investigate and help resolve federal contract disputes.

Where to find the Office of the Procurement Ombudsman’s clauses

You can find OPO’s clauses in solicitation documents, regret letters to unsuccessful bidders, and federal contracts.

  • In solicitation documents and regret letters to unsuccessful bidders:
    • Clause #1 below informs bidders that the OPO reviews complaints regarding the award of certain federal contracts below $30,300 for goods and $121,200 for services
  • In contracts:
    • Clause #2 below informs suppliers and federal organizations that they can request OPO’s dispute resolution services (e.g. mediation) if they are unable to resolve a contract dispute within 25 working days after the dispute was initially raised in writing
    • Clause #3 below informs suppliers that OPO reviews complaints regarding the administration of certain federal contracts, regardless of dollar value

Find the OPO clauses in their entirety in the Annex below.

Annex

Clause for solicitation documents and regret letters for unsuccessful bidders

The OPO was established by the Government of Canada to provide an impartial, independent venue for Canadian bidders to raise complaints regarding the award of certain federal contracts under $30,300 for goods and $121,200 for services. If you have concerns regarding the award of a federal contract below these dollar amounts, you may contact the OPO by e-mail at boa.opo@boa-opo.gc.ca, by telephone at 1-866-734-5169, or by web at www.opo-boa.gc.ca. For more information on OPO’s services or to determine if your concerns are within the Ombudsman’s mandate, please see the Procurement Ombudsman Regulations or visit the Office of the Procurement Ombudsman website.

Contract Clauses—Dispute Resolution

The Parties agree to make every reasonable effort, in good faith, to settle amicably all disputes or claims relating to the Contract, through negotiations between the Parties’ representatives authorized to settle. If the Parties do not reach a settlement within 25 working days after the dispute was initially raised to the other party in writing, either Party may contact the OPO to request dispute resolution/mediation services. The OPO may be contacted by e-mail at boa.opo@boa-opo.gc.ca, by telephone at 1-866-734-5169, or by web at www.opo-boa.gc.ca. For more information on the OPO’s services, please see the Procurement Ombudsman Regulations or visit the Office of the Procurement Ombudsman website.

Contract clause—Contract Administration

The OPO was established by the Government of Canada to provide an impartial, independent venue for Canadian bidders to raise complaints regarding the administration of certain federal contracts, regardless of dollar value. If you have concerns regarding the administration of a federal contract, you may contact the OPO by e-mail at boa.opo@boa-opo.gc.ca, by telephone at 1-866-734-5169, or by web at www.opo-boa.gc.ca. For more information on the OPO’s services, please see the Procurement Ombudsman Regulations or visit the Office of the Procurement Ombudsman website.