Submitting a complaint
Important information you should know
Publication of Review of Complaint reports
The Office of the Procurement Ombudsman (OPO)’s Review of Complaint reports will be posted on OPO’s website and will be referenced in the Procurement Ombudsman’s Annual Report. The name of the complainant will not be published, however the name of the federal organization will be identified in the report.
To improve efficiency and timeliness and ensure environmentally responsible operations, OPO will no longer send investigation reports by mail. All reports will be sent by email only.
Please note that we are required by Procurement Ombudsman Regulations to send a copy of your submitted complaint to the contracting department, regardless of whether we can review the complaint or not. Please visit how to make a complaint for more information or call us at 1-866-734-5169 to discuss your situation beforehand.
How to submit a complaint
Submit your procurement-related complaint online using our secure online form.
Complete and print the complaint form (PDF, 305Kb) and mail it along with any supporting documentation to:
Office of the Procurement Ombudsman
400-410 Laurier Avenue W
Ottawa ON K1R IB7
Complete and print the complaint form (PDF, 305Kb) and fax it along with any supporting documentation to 1-613-947-6211.